Delivery and long-distance shipping are add-on services to your purchase;  they are not offered free of charge.

 

Local Delivery

FCG offers an in-house, fee-based, local delivery service that is available within a 50-mile radius of our four stores. Our fees depend on the number of items, the size of the pieces, the location, and the difficulty of the move. Items requiring assembly may require additional fees. Some items may be too large for our two-man crews to handle and a third party may be referred for those large items or difficult moves. Some moving environments require moving techniques and equipment that are beyond our capabilities. If at any time our moving team feels that a moving environment puts our crew members, the merchandise, or the residence at risk, we reserve the right to abandon the job. For these situations, the buyer would need to employ a third-party moving company. Buyers are responsible for determining the difficulty of the move and providing details to our Delivery Manager. In the case that proper details are given and the moving environment proves to be too challenging or risky, FCG will abandon the move effort. FCG will not be responsible for any future moving fees that a buyer would incur from a third-party moving company.

FCG is happy to provide a list of local third-party moving companies to handle move jobs that require time-lines that we cannot meet, a level of sophistication or a moving environment that poses a risk of any kind.

To determine local delivery options and pricing, please contact the host store of where items are being sold. If your delivery includes multiple pieces from multiple stores, any of the host stores can assist.

Customer Pick-up: Items are available for pick-up in the location of the host store. FCG does not staff movers in any of our locations. Items must be picked up between 10AM-4PM Monday through Saturday. Buyers should coordinate with the host showroom about their plans for arrival and pick-up. Buyers should come prepared with proper manpower and packing supplies to load and pack items to their satisfaction. Buyers should be fully prepared to move, load, and pack their purchased items to their satisfaction. FCG does not provide packing supplies including, but not limited to moving blankets, shrink wrap, tape, or tie-down materials.

Short Term Storage: Items are available for pick-up for five calendar days following purchase. Items not picked up within 5 days are transferred to FCG’s long-term storage from where a local delivery can be scheduled (see the section on local delivery). Items that are not coordinated for delivery or pick-up within 14 calendar days are subject to short-term storage fees. Short-term storage rates are $5 per day per item.

Long Term Storage: It is possible to arrange for long-term storage. Long-term storage rates are calculated on a monthly basis and are based on the number of items and area that the items consume. Items in long-term storage require local or third-party delivery only. Buyers cannot pick up merchandise from long-term storage.

Store Transfer of Items: Items purchased from one store cannot be transferred to another store for pick-up. Items cannot be transferred from one store to another for viewing. Items must be sold, viewed, and picked up from the host store only. No exceptions.

Long Distance Shipping

Long-distance shipping is required for any item traveling outside of a 50-mile radius from our stores. It's important to note that long-distance shipments can vary in duration. Typically, they may take anywhere from 3 to 6 weeks, with actual transit times depending on the end destination and the availability of carriers.

Nationwide Shipping: For items being shipped around the Continental United States, a third-party moving company is required. A shipping quote can be automatically added to your order upon checkout. Alternatively, you may contact our stores to complete your purchase and add shipping as well.

FCG typically secures long-distance shipping services through a marketplace of small providers. Lead time depends upon the availability of shippers traveling to your locale. Customers should expect delivery lead times of up to 3-6 weeks.

Customers may engage their own provider for pickup and delivery of their items. If not previously collected at the time of purchase, applicable MA sales tax must be paid at the time of pickup.

International Shipping: Buyers requiring international shipping are responsible for identifying and coordinating all aspects of international shipping. FCG will make the merchandise available for an international shipper to pick the items up during mutually agreed-upon specified hours.